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Control what people
find when they search you.

What people find when they search for you decides whether they trust you: before a meeting, a deal, a hire or a purchase. One negative result on page one can cost you more business than a whole marketing campaign brings in. We help you shape what they see, pushing down what shouldn't rank and building what should, so your own story is the one search engines and AI tell.

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Maya Rowe Consulting | Operations advisory for founders

Maya Rowe helps founder-led companies fix operations before they scale: hiring plans, reporting and the first finance team.

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Page one you controlEvery review answered
12wkAvg. time to the first visible change in results
86%Of consumers hesitate to buy from a brand with negative reviews (BrightLocal)
Page 2Where we push negative results, out of sight
DiscreetEvery reputation project is confidential by default

One result on page one can define your whole brand

Knowing how results earn and keep their place on page one is what separates real reputation management from window dressing. Most negative results aren't there because they're true. They're there because they sit on strong sites, get linked to and are well optimized.

Why negative results rank so well

Complaint sites like Ripoff Report have been around for years and built up a lot of authority. Negative stories on local news sites often have editorial links. Reddit threads borrow the authority of Reddit's huge domain. These pages outrank your own website for your name because the sites they sit on carry so much authority.

Why organic results hurt more than ads

People trust organic results much more than ads. A negative article ranking for your name carries the weight of an independent source that no paid placement can match, and people know the difference. That's why damage in organic search erodes trust in a way paid media can't undo.

AI makes it bigger

ChatGPT, Perplexity and Google's AI Overviews now sum up what the web says about a brand. If the strongest, most-cited content about you is negative, AI may pass along a negative summary to people who never click through to the source. Reputation work that ignores AI is already behind.

Why reputation problems grow over time

A negative result that ranks gets attention, which earns it more links, which makes it rank even higher. Reviews attract more reviews in the same tone, and platforms show the most-reviewed (often the most complained-about) results first. Left alone, one negative result sets up the next.

Your search results are your first impression

Reactive

Businesses with negative reviews or press

One negative article or a few one-star reviews on page one for your name can sink the conversion rate of everything else you do. Prospects Google you after seeing your ad, getting a referral or reading a cold email, and what they find decides whether they ever get in touch.
Individual

Executives and public figures

When someone Googles you before a meeting, a board decision, a deal or an interview, what they find shapes the outcome before you say a word. We build a professional online presence that shows you accurately and pushes unflattering results out of sight.
Proactive

Brands protecting themselves before a crisis

The best time to manage your reputation is before there's anything to manage. Proactive work builds so much positive authority around your name that a future negative result has far less room to land. Companies that invest early avoid the emergency project, which always costs several times as much.

Push the bad down, build the good up

Suppression: moving negative results off page one

Pushing down negative articles
We create strong, positive content on platforms Google trusts (LinkedIn, industry publications, press features and your own sites) and optimize it to outrank negative press for searches on your name. It takes time and steady work. It isn't a quick fix, but the results last.
Managing reviews
A steady process for getting real positive reviews and replying professionally to negative ones. Where the evidence supports it, we also challenge fake reviews through each platform's dispute process.
Pushing down forums and complaint sites
Complaints on Ripoff Report, Reddit and similar sites can be pushed down with content that beats them on authority, freshness and relevance. Each platform needs a different approach, and we plan one for each.
Autocomplete and related searches
Google's autocomplete and "related searches" for your name are visible to everyone. We find damaging suggestions and use content to gradually move them toward neutral or positive ones.

Brand building: owning your name in search and AI

Knowledge panel
We strengthen your brand in Google's Knowledge Graph so your own website, profiles and trusted sources control what Google shows about you. An accurate, complete knowledge panel builds trust and takes up space on page one that's entirely positive.
What AI says about you
We put your side of the story in the content AI systems read and cite, so ChatGPT, Perplexity and AI Overviews give accurate, positive answers when people ask about you. It's a newer part of reputation work, and it matters more every month.
Authority content
Original articles on your own sites and in respected publications that rank for your name and related searches, telling your story in your own words, with your credibility, before a negative result gets the chance.
Profiles and directories
LinkedIn, Crunchbase, Wikipedia (where it applies) and industry directories, all complete, accurate and ranking for your name. We find which profile sites Google trusts most in your field and make sure your presence there is complete and convincing.

What a healthy page one for your name looks like

  • The goal isn't only to remove negative results. It's to build so much strong, positive content that there's no room left on page one for anything you don't control or trust.
  • A fully built page one for a company usually shows your website in positions 1 and 2, your LinkedIn company page in 3 and 4, a positive press feature in 5 and 6, a Crunchbase or similar profile in 7 and 8, and your founders' profiles in the rest. When every spot is taken by something you've shaped, there's no room for a negative result.

The page one we aim for

  • companyname.com (owned): your website, with its home, about and services pages
  • LinkedIn company page (owned): company overview, team, updates and followers
  • Forbes or TechCrunch (earned): a founder interview or product feature in a major publication
  • Crunchbase (owned): company data, funding, team and founding year
  • Founder's LinkedIn (owned): name, title, posts and experience
  • Glassdoor (managed): company reviews, culture and interview process

Discreet, careful and lasting

  1. Reputation audit

    We map everything that comes up on pages 1 to 3 for your brand, your key people and your products. We work out what needs to be pushed down, what can be strengthened, and what a realistic target page one looks like, given how strong the current results are. You get an honest assessment before any work starts.
  2. The plan

    A clear plan showing what we'll create, where it will go, which platforms we'll optimize, and when we expect each position to change. We give realistic ranges, not promises. Timelines depend on how strong the results we're displacing are and how much positive content you already have.
  3. Creating and placing content

    We create strong, positive content and place it on your own sites, in earned media and on trusted third-party platforms, coordinated to push negative results down. The AI side is handled at the same time, not as an afterthought.
  4. Monitoring and upkeep

    We keep watching your search results, with alerts for new negative mentions and a monthly report on how positions are moving. Reputation work isn't a one-time project: keeping the positive presence we build takes steady, lighter ongoing work, and we set up the engagement for that.

Your reputation now lives inside AI answers

When someone asks ChatGPT, Perplexity or Google's AI Overview about your brand, they get a summary built from whatever the AI has read and decided to trust. That summary needs shaping before it shapes you.

ChatGPT and Perplexity citations

AI chatbots cite sources when they answer questions about businesses and people. Which sources they cite, and what those sources say, now affects your reputation. We create and place content that becomes the source they prefer for questions about you.

Google AI Overviews

Google's AI Overview appears above the regular results for brand searches, and it draws on whatever Google's AI sees as most authoritative. We influence those sources through structured content and consistent brand information.

Brand and knowledge graph

The knowledge panel Google shows for your name comes from its knowledge graph, a structured record of who you are and what's said about you. We strengthen it so Google tells your story, not an incomplete or negative one.

Voice assistants

Voice assistants draw on the same trusted content that feeds AI Overviews. Someone asking their phone about your company before a meeting hears whatever that system has picked up. We make sure the answer is accurate and positive.

What a healthy page one for your name looks like

Most businesses have never seen a page one built on purpose for their name. Here's the goal, and why each spot matters.

Controlled

Your website homepage

#1
Your own site, with a knowledge panel beside it. Everything else on page one builds around it.
Controlled

LinkedIn company page

#2
Kept up to date. A trusted profile that ranks for almost every company name.
Earned

Positive press coverage

#3
A feature in a relevant publication: authoritative, positive and linking back to your site.
Controlled

About or Team page

#4
A second page from your own site on page one.
Controlled

Founder or executive LinkedIn

#5
Personal profiles of key people, which tie the brand to trusted individuals.
Earned

A positive review profile

#6
Trustpilot, G2 or Clutch, with the star rating shown right in the results.
Earned

Industry directory listing

#7
A respected directory listing tells people you've been vetted.
Earned

YouTube channel or interview

#8
Video ranks well for brand searches and adds variety to page one.
Controlled

Your blog or insights

#9
Articles and case studies that rank for your name and related searches.
case studies
Earned

Wikipedia or Crunchbase

#10
Both carry a lot of authority. Crunchbase ranks for almost every funded company by default.

Results depend on the brand, how often people search for it and what already exists online. This is a typical target.

Every platform that shapes how people see you

Reputation management isn't one tactic. It's coordinated work across every platform that ranks for your name.

Google Business Profile

Your Google reviews affect the map pack and Google's summary of your business directly. We set up a system for getting reviews, reply to them, and report the ones that can be removed.

Trustpilot, G2 and Clutch

These rank high and carry a lot of authority. We help you build up real positive reviews and reply to negative ones in a way that looks professional, not defensive.

LinkedIn

Company and personal pages rank in the top three for almost every brand search. We optimize both, keep them posting regularly, and make sure your professional story is complete and convincing.

Reddit and forums

Reddit threads can rank quickly and stay there for years. We watch for mentions, join in openly where it makes sense, and build stronger content that outranks problem threads.

Ripoff Report and complaint sites

We can't remove content from these sites, but we can push them off page one by building stronger content that beats them on relevance and authority.

News and press

News sites are hard to push down because of their authority. Our approach is to earn enough strong, positive press that negative coverage gets buried.

Wikipedia

For larger companies and public figures, Wikipedia ranks very well. We check whether you qualify and, where it's justified, help create or improve an accurate Wikipedia article.

YouTube

Interviews, panels, product demos and founder videos rank well for brand searches and help how people see you across platforms.

Crisis repair or building ahead

First change in results:

Crisis reputation work

You have a problem right now
A negative article, a wave of bad reviews, a PR incident or a damaging result on page one for your name. Every day it stays up, it costs you business.
Crisis work is intensive. We audit everything that ranks for you, rank the problems by how much damage they do, and start publishing positive content on the strongest platforms right away. The first visible change usually comes within 8 to 12 weeks.
We take crisis cases selectively. We need to believe the situation is real and that the negative content doesn't reflect ongoing behavior.
8 to 12 weeks
Time to build:

Proactive reputation work

Building before there's a problem
The best time to manage your reputation is when you don't need to. A brand with ten strong results on page one leaves almost no room for a negative story.
We build your presence on purpose: LinkedIn, press features, industry profiles, YouTube and Wikipedia where it applies, so page one becomes a collection of strong, positive content.
It costs far less than crisis work and lasts longer. Many of our longest-running reputation projects are proactive builds for executives and growing companies.
3 to 6 months, then upkeep

What reputation management can and can't do, honestly. It works by pushing negative results down with stronger positive content, not by deleting content from the web. In most cases removal isn't possible, and be wary of any firm that promises it without a specific legal basis. It doesn't involve fake reviews, fake accounts or legal threats against fair criticism. In some cases (factual errors, defamation you can prove, or the right to erasure for people in the EU and UK), legal options may exist, and we can connect you with the right lawyer. If you want someone to invent positive information, we're not the right firm.

Common reputation management questions

Usually not, and be wary of any firm that says it can. What we can do is push that content off page one by outranking it with strong, positive content. In some cases (factual errors, defamation you can prove, or the right to erasure for people in the EU and UK), legal options may exist, and we can refer you to the right lawyer. We'll tell you up front which situation you're in.

The first visible changes usually come within 8 to 12 weeks. Turning around all of page one usually takes 4 to 8 months, depending on how strong the negative results are and how much positive content already exists. People with little online presence usually see faster movement than established companies with deep-rooted negative results.

Yes. Every reputation project is strictly confidential. We never mention reputation clients in marketing, case studies or client lists without written permission, and our agreement includes confidentiality terms that cover the work itself.

Yes. Personal names are some of our most common projects, especially for executives, founders, professionals and public figures whose search results affect their business. The approach is different from company work: we focus on personal profiles, bylined articles and press features tied to your name.

ChatGPT, Perplexity and similar tools sum up what they read about a brand. If the strongest content about you is negative, they may pass along a negative summary to people who never click through to the original. Every reputation project includes AI work: building positive content in the formats and places these systems draw on when they talk about you.

PR focuses on getting positive coverage. Reputation management focuses on the search results: what shows up when someone Googles you, in what order, and what it says. They work well together but they're different. PR that ignores search can produce positive coverage that ranks below the negative result it was meant to counter.

What do people find when they search your name?

Tell us your situation in confidence. We'll give you an honest view of what can be done and a realistic timeline for results.

Start with SEO Clarity. You get a full audit of your site and a 30-day action plan, from $497.